Privacy policy

1. Terms used.
This Policy sets out the specifics of processing data of users of the Service located at (hereinafter referred to as the "Service") and the game servers available through it (hereinafter referred to as the "Servers"). This Policy also includes all appendices and supplements to it.
This document (hereinafter referred to as the "Policy") is an integral part of the User Agreement.
The text of this document is posted on the website
By downloading, installing, registering, accessing and any other method of using the Service, you fully accept the terms of this Policy and express your definite consent to the processing of your data in the manner and for the purposes described in this document. If you do not agree with this Policy, please refuse to download, install and use the Service in any other way.
The Service Administration has the right to change and/or supplement this Policy from time to time without prior written notice to users. A new version of this document is posted at You need to periodically review the changes and/or additions made to it. If you continue to use the Service after making changes to this document, you confirm your agreement with the new version of the Policy.
2. Purposes of processing user data.
The data is provided by the users in connection with the conclusion of a User Agreement with the Administration located at
The data can be provided by users at the request of the Service in connection with the execution of concluded agreements. Cases of user providing data (without limitation):
- When creating an account on the website and/or on any Server associated with it and its management;
- When participating in testing additional game services and/or Service updates (if applicable);
- When participating in in-game promotions, competitions and other similar events;
- When sending requests, letters or making other types of contacts with the Administration of the Service;
- When using additional, special services inside the Game.
Your data is processed for the following purposes (not limited to):
- Providing the possibility of creating and subsequent use and management of a user account on the Service;
- Participation in the Game and access to game features that are provided by the Game scenario;
- Interaction with other users;
- Bug fixes, development of new gaming features and services;
- Interaction with Users to receive comments on the Service, provide User support, send notifications and other important messages regarding the Service;
- Acceptance, processing and verification of payments;
- Providing technical support;
- Informing about future events related to the Service, their updates and other similar events.
3. User data collected and processed by the Service.
The data that the Service collects and processes may include (not limited to):
- Name, nickname (nickname of the character);
- User ID (login or user ID);
- Email address;
- Payment information, etc.
4. Other data collected and processed by the Service.
In order to provide quality services, the Service collects and processes additional non-individual data. These data include:
- Unique identifier of the user device (HWID) and parameters of the software used;
- Operating system version, device type and hardware identifiers;
- Time zone;
- Information about user actions on the Service and directly in the Game (logs of game actions, actions on the Service, in-game achievements, time spent in the Game, the time of the last login to the Game, information about logins to the Game, etc.).
The Service may collect information about your IP address and information about the geographical location of the device, with which provides access to the Service and Servers in order to provide you with services and information available for the relevant territory in which you are located.
5. Data storage.
The data storage period is the period during which the related gaming services are provided (for the longest period), unless otherwise provided by applicable law.
6. Usage. Dissemination and transmission of data.
The Service may combine (merge, merge) and use combined user data with other information (including other data collected by the Service, as defined in section 4 of this Policy) to provide, manage and develop the Game.
In addition, your data may be provided in the following cases:
- When it is necessary for the purpose of compliance with the law, for example, the investigation of fraud in the implementation of payments and the implementation of any other illegal activity;
- When there are reasonable suspicions of a potential or existing violation of the rights of the Service;
7. Other obligations of the parties.
The User is responsible for the completeness and reliability of the data provided by him. If there are inconsistencies and/or inaccuracies in the data provided by you, they must be changed, including by contacting the technical support specialists of the Service, whose contacts are listed in the Support section on the Service's website -
The Administration of the Service reserves the right, when deleting and /or changing user data, to store the data that is necessary for the purposes of compliance with applicable legislation, ensuring the safety and effectiveness of the Service and the Game.
8. Cookies.
Cookies are small pieces of information stored in your Internet browser on your computer's hard drive. Like most websites, L2-Agation uses cookies to establish a connection between you and the information you provide on our website, and thus provide you with personalized content so that we can better help you when reusing our Services. To use such features, you must accept and allow the use of cookies.
We would like to point out that if you decide not to accept cookies, you will not be able to fully use all the functions of our Service. By activating the cookie function of your browser, you consent to the collection and processing of data as described here.
The Website also uses so-called authorization cookies, which are designed to store information and data submitted by the user on the Service's websites in order to avoid multiple and/or repeated presentation of such data in one session or more, in order to improve the usability of the Service.